Work Folders does not work on iOS 10 when using Digest authentication

Hi all,

I’m Jeff Patterson, Program Manager for Work Folders.

I wanted to let you know that Digest authentication does not work on iOS 10. Please review the issue details below if you’re currently using the Work Folders iOS client in your environment.

Symptom

After upgrading to iOS 10, Work Folders fails with the following error after user credentials are provided:

Check your user name and password

Cause

There’s a bug in iOS 10 which causes Digest authentication to fail.

Status

We’re working with Apple to resolve the issue.

Workarounds

• Do not install iOS 10. If iOS 10 is already installed, roll back to iOS 9.
• Use Active Directory Federation Services (ADFS) authentication.
  • Note: If ADFS is not configured in your environment, you’re using Digest authentication.

I will provide an update once this issue is resolved.

Thanks,

Jeff